Refund Policy

Due to the nature of instructor scheduling and securing rental spaces, ResusReady does not issue any refunds or transferability of services on regularly scheduled ACLS/BLS courses it provides equal to or less than 14 days from the course start date. Cancellations greater than 14 days from the course start date are subject to a $125 cancellation fee. This is due to the expenses already incurred that cannot be refunded, such as Heart & Stroke online module keys and securing rooms and instructors. Refunds will not be issued for any ‘no-shows. Please know we pride ourselves on providing the highest quality training that our customers come to expect. However, should you have any questions or concerns about the services or courses that have been provided, please contact hello@resusready.ca soon after course completion, we would like to hear from you so we can help correct the issue.

Course Cancellation

Private, Mobile, or EPICC Course Bookings

At ResusReady, we are committed to delivering high-quality learning experiences. However, to ensure a productive and engaging environment for all participants, each course requires a minimum number of enrolled participants as set out by Heart & Stroke.

Minimum Enrollment Requirement:

We reserve the right to cancel any course that does not meet the minimum participant requirement. If a course is canceled for this reason, all registered participants will be notified in advance and offered the following options:

  • A full refund of any fees paid

  • The opportunity to transfer to another course of equal value

  • A credit that can be used for future courses

Notification of Cancellation:

We will make every effort to notify you of a course cancellation as soon as possible. Notifications will be sent via email to the contact information provided during registration.

Other Cancellations:

Courses may also be canceled due to unforeseen circumstances, such as instructor illness or facility issues. In such cases, we will work promptly to reschedule the course or offer alternative options as listed above.

We appreciate your understanding and flexibility. If you have any questions, please contact us.

For private group, mobile, or EPICC course bookings ResusReady does not issue any refunds or transferability of services due to the nature of instructor scheduling and expenses already incurred prior to the event. ResusReady has the right to cancel a course without refund if the minimum number of students cannot be met on the day of the course. It is the obligation of the customer/group organizer to ensure they adequately fill the seats of the course(s) they purchase. This policy is set out by the Heart & Stroke Foundation of Canada in regards to the minimum number of students required to run a course, which for Heart Saver, BLS, and ACLS, is three students. Please know we pride ourselves on providing the highest quality training that our customers come to expect. However, should you have any questions or concerns about the services or courses that have been provided, please contact hello@resusready.ca soon after course completion, we would like to hear from you so we can help correct the issue.